Welcome to Care 2 Collaborate 


Patient and Family Caregiver Engagement is a rich and evolving global discussion, which is revolutionizing the culture of health care to one that embraces Patient and Family Centred Care (PFCC). This transformational model of care is considered best practice at both the system and practice levels, whereby patients and caregivers are respected as equal partners, with their voices being integrated into decision making. Meaningful engagement and authentic collaborative partnerships create a win-win scenario for all stakeholders, resulting in improved quality, safety and overall patient and caregiver experience across the continuum of care.

PFCC is a proven business model that is complementary to Lean thinking. Its tangible metrics and evidence-based outcomes include: improved quality and safety, satisfaction, outcomes, operational effectiveness and efficiency; and reduced wait times, length of stay, readmissions, costs and turnover. To ensure a sustainable culture of excellence, it is important that this philosophy of care be reflected at all levels of an organization: from mission, vision, values and strategic direction to quality improvement, performance evaluation and delivery of care.

“You treat a disease, you win, you lose.
You treat a person, I guarantee,
you’ll win no matter what the outcome.”
Patch Adams